Last updated: April 10th, 2022.
Holistic Data Corp. (Holistic) implements an Information Security Management System (ISMS) aligned with the industry standards. We’re committed to the security of our customers’ data and provide multiple layers of protection for the information you trust to Holistic .
This document aims to give you an overview of how we approach security as a whole at Holistic .
Information Security Program
We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.
We define and regularly review our organization’s security objectives as well as associated risks and mitigations. Our policies and their associated procedures are designed to protect personal data.
Our organization undergoes independent third-party assessments to test our security and compliance controls.
Third-Party Penetration Testing
We perform an independent third-party penetration at least annually to ensure that the security posture of our services is uncompromised.
Roles and Responsibilities
Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all of the security policies.
Security Awareness Training
Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.
All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.
We perform background checks on all new team members in accordance with local laws. Each employee or contractor undergoes a background check and is requested to disclose any criminal record, previous employer details and education diploma, if any.
Development best practice
All the code produced for the core products and associated services must adhere to the OWASP guidelines and recommendations, to prevent common security issues such as cross site scripting (XSS) or SQL injections.
Every code change is signed, tracked in a versioning system and covered by a change management policy, which requires code review by a maintainer. Similarly publishing rights is reserved to a small list of maintainers.
Cloud Infrastructure Security
Our cloud services are hosted in the European Union w ith DigitalOcean databases. They employ a robust security program with multiple certifications including ISO 27001, SOC 2, PCI DSS. (Ref.).
Data Hosting Security
All of our data is hosted on DigitalOcean databases. These databases are located in the United States or Europe. We hold the data for as long as a customer chooses to use the service. Once they terminate their Holistic account, the data is automatically deleted from our backups within 6 weeks .
Encryption in Transit
Our applications encrypt in transit with TLS/SSL only.
We perform vulnerability scanning and actively monitor for threats.
Logging and Monitoring
We actively monitor and log various cloud services.
Business Continuity and Disaster Recovery
We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.
We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.
Physical Access Control
Holistic is hosted on DigitalOcean cloud platform. DigitalOcean data centers feature a layered security model, including extensive safeguards such as c ustom-designed electronic access cards, alarms, perimeter fencing, m etal detectors and biometrics.
Holistic employees do not have physical access to DigitalOcean data centers, servers, network equipment, or storage.
Permissions and Authentication
Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Access to test, staging and production environments is maintained by a central directory and authenticated using a combination of strong passwords and passphrase-protected SSH keys.
Where available we have Single Sign-on (SSO), Multi-Factor Authentication (MFA) and strong password policies to ensure access to cloud services are protected.
Least Privilege Access Control
We employ technical access controls and internal policies to prohibit employees from arbitrarily accessing user data. We adhere to the principles of least privilege and role-based permissions to reduce the risk of data exposure.
Quarterly Access Reviews
We perform quarterly access reviews of all team members with access to sensitive systems.
All team members are required to adhere to a minimum set of password requirements and complexity for access.
All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
Vendor and Risk Management
Annual Risk Assessments
We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.
Vendor Risk Management
Vendor risk is determined, and the appropriate vendor reviews are performed prior to authorizing a new vendor.
If you have any questions, comments or concerns or if you wish to report a potential security issue, please contact [email protected]